Privacy Policy

Last updated: 3 September 2026

Factory Online Group (“FactoryOnline,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit factoryonline.group, contact us, or join our online community.

1. Who We Are

Factory Online Group is an independent online community providing general educational content about Forex, Gold, market analysis, and risk management.

For privacy questions or requests, contact us:

2. Information We May Collect

We may collect:

  • Information you voluntarily provide through email, live chat, WhatsApp, or Telegram.
  • Your name, username, email address, and message content when you contact us.
  • Technical information such as your IP address, browser, device, operating system, approximate location, referring page, and pages visited.
  • Advertising and interaction information, including whether you viewed or clicked an advertisement.
  • Cookie identifiers and similar technical information.

We do not request banking passwords, trading-account passwords, card PINs, seed phrases, or cryptocurrency private keys.

3. How We Use Information

We may use information to:

  • Operate, secure, and improve our website.
  • Respond to questions and support requests.
  • Provide access to our educational community.
  • Understand website usage and campaign performance.
  • Prevent spam, fraud, abuse, and security incidents.
  • Display, measure, and improve advertising.
  • Meet legal and regulatory obligations.

Where required, we process information based on your consent, our legitimate business interests, compliance with legal obligations, or the provision of services you request.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for essential website functions, security, live-chat support, analytics, and advertising measurement.

These technologies may be provided by services such as:

  • Smartsupp
  • Meta Pixel, if enabled
  • Our website-hosting and security providers

Non-essential analytics or advertising cookies should only be activated after consent where applicable. You may reject or manage non-essential cookies through our cookie banner or your browser settings.

5. Information Sharing

We may share limited information with service providers that help us operate the website, provide customer support, measure advertising, prevent fraud, or maintain security.

Our website also links to third-party platforms, including Telegram, WhatsApp, and Meta. When you use those platforms, their respective privacy policies apply.

We do not intentionally sell personal information for direct monetary payment.

6. International Data Transfers

Some service providers may process information outside your country. Where required, we use reasonable contractual, organisational, and technical safeguards to protect information transferred internationally.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including support, security, recordkeeping, and legal compliance. Information that is no longer required will be deleted or anonymised where reasonably possible.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.
  • Correct inaccurate information.
  • Request deletion of information.
  • Restrict or object to certain processing.
  • Withdraw consent.
  • Request data portability.
  • Complain to an applicable data-protection authority.
  • Object to certain direct-marketing or automated processing.

To make a privacy request, email support@factoryonline.group. We may need to verify your identity before completing a request.

You may also have the right to submit a complaint to the appropriate data-protection authority in your country or region.

9. Security

We use reasonable administrative and technical measures to protect personal information. However, no internet transmission or electronic-storage system is completely secure.

10. Children

Our website and community are intended only for people aged 18 or older. We do not knowingly collect personal information from children.

11. External Links

We are not responsible for the privacy, security, availability, or content of third-party websites and applications. Review their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy when our website, services, or legal obligations change. The latest version and revision date will appear on this page.

13. Contact Us

For privacy questions or requests, contact: